The full client experience at KX Pilates Richmond was excellent, achieving The Fit Guide Award Of Excellence.

The class was also world-class and winning our highest accolade our Class Experience Five-Star Award.

Reformer orientation and strong first-time support from the team built our confidence before the class.

Coaching delivery was technically strong with clear structure and personalized progressions.

“I felt really supported as a first timer and knew exactly what to do.”

“The class flowed so well and the coaching was clear and confident.”

“The studio felt clean, organised and easy to settle into.”

KX Pilates Richmond delivers structured reformer-based sessions built around a progressive method blending strength, control and endurance. Expect a 50-minute class organised into targeted blocks with clear timing and guided transitions. Options range from beginner to advanced, with regressions and progressions offered throughout. The focus is technical, steady and results driven.

Our pre-visit call to the studio was not answered. In person, the experience was strong. We were greeted promptly, acknowledged as first timers and checked in efficiently. An unrushed orientation included a walkthrough of the space and a clear explanation of how the reformer works, which meant we started class feeling confident.

After class, there was a friendly check-in and pricing was explained clearly. Questions were answered with ease and the tone remained professional and warm.

KX Pilates Richmond received The Fit Guide Five-Star Class Experience Award, making it one of Melbourne's stand-out offerings.

Class delivery was a standout. We were greeted before the session, asked about previous Pilates experience and guided through how the class would run. The session started on time, the format was easy to follow and demonstrations were clear.

Exercises flowed well with clearly communicated timings. Regressions and progressions were offered and individual form corrections were delivered discreetly. The session finished with a structured cooldown and positive wrap-up. The coaching quality and technical delivery were very strong, helping the experience achieve our highest award.

The studio was clean, organised and professional. Reformer machines were in excellent condition and well maintained. Equipment was spaced appropriately, fully stocked and suitable for different ability levels.

Floors, walls and ceilings were clean, lighting was appropriate and temperature was well managed. Brand presence was visible through logos and signage. The design combined functionality with warm details.

The studio was easy to locate with clear external signage. Public areas were tidy and straightforward to navigate. The waiting area provided adequate seating with comfortable temperature and suitable music levels.

Changing areas were clean with amenities such as hand wash, hand cream, deodorant and hair ties. Space was limited with two toilets available for changing. There were no showers, towels were not provided and lockers did not include locks or hangers. Complimentary water was available, with no additional food or beverage options.

Booking through the website and app was smooth. Confirmation emails were prompt and cancellation terms and arrival guidance were clearly outlined.

The website was mobile friendly and aligned with brand identity. Key information was easy to find. Automated emails were personalised and on brand. Social media reflected the in-studio experience with consistent visuals.

KX Pilates Richmond offers an introductory deal for first-time clients. Newcomers can pay $60 and enjoy 5 classes.

If you’re looking for a longer-term commitment, memberships are available from $48 for 2 classes per fortnight up to $170 for 10 classes per fortnight.

Drop-in sessions are available at $35 per class, with smaller commitment packages also available, starting at a 5-pack for $170.